We want to make sure you love our products, and quality is guaranteed. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.ishmaelusa.com. This quick and simple step will help us provide a speedy resolution.

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation all will be delt with on a case by case basis.

Donations Cancellation Policy

Please note that donations are non-cancellable and non-refundable. Once you have completed your checkout for donations, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.ishmaelusa.com

REFUNDS POLICIES

Product Orders Cancellation Policy

Because we design for you to buy at your own expense of supporting our brand, we cannot issue refunds, returns, or exchanges for orders. Orders are non-refundable unless approved on a case by case basis you can email contact@support.ishmaelusa.com and we will try to find the best resolution.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations Cancellation Policy

Donations are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.ishmaelusa.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards.

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.